RETURNS

If you need to request a return or report a problem with your order, email mat@matofficial.com with your order number and a short description of the request.

CONDITIONS

The product must be returned in the condition required by our refund policy. For terms, timing, exceptions and applicable conditions, always refer to the official Returns & refunds page.

WRONG OR DAMAGED ITEM

If you receive the wrong item or an item with an issue, contact us as soon as possible and include useful photos for verification. We will provide the next steps.